FAQs & Support
Tips
On-grid Inverter
1）The installation carrier is sturdy and can bear the weight of the inverter for a long time.
2）It is recommended that the installation ambient temperature be lower than 50°C and the ventilation should be good.
3）In order to ensure the best operation, it is necessary to avoid direct sunlight, rain and snow.
4）During operation, the case temperature will be relatively high, please do not install the inverter in a place where it is easy to touch.
5）The space around the inverter must meet the installation, maintenance and heat dissipation requirements.
1）Do a good job of line marking to reduce the probability of errors
2）Before connecting to the inverter, use a multimeter to measure the input voltage of the component on the positive and negative sides to ensure that the polarity is correct and does not exceed the maximum input voltage
3）Use special crimping tools for photovoltaic terminals
4）If conditions permit, you can use an infrared thermal imager or a spot temperature gun to confirm the connection point temperature after grid-connected power generation.
1）Tighten the cable gland
2）Idle interfaces are sealed
3）The cable entry cover is closed
4）Conduit sealing treatment
5）Confirm and lock the waterproof cap
1）Weather Reason
2） Ambient Temperature
3）Component Orientation
4）Distance Between Components
5）Component Inclination
6）Dust Shielding
7）Component mismatch
8） Component Virtual Label
9）Grid Instability
10） Inverter Reports Fault
1）Poor Wi-Fi signal
2）GPRS signal is not good
3）Home broadband arrears
4）Problems with router settings
5）Router failure
6）The router is overloaded
7）The module interface is loose
8）Mixed wiring of communication lines and power lines
9）Communication module failure
10）Inverter failure
Energy Storage System
There are 4 types of EPS modes, they are:
0 – Disable
1 – EPS without bypass：only in the case of power failure, EPS port will have voltage output (basically no standby power consumption)
2 – EPS with bypass：When there is power grid, EPS port will also have voltage output, and when power failure, EPS port voltage will need about 2s for output switch (low power standby power consumption).
3 – UPS with bypass：EPS port also has voltage output when there is power grid, and UPS mode output when power failure, EPS port voltage needs ＜20ms time for switching (high power standby power consumption)
After the battery is installed for the first time, you are advised to charge the battery forcibly (for calibration Battery).
EV charger
1）When the charger is connected to the power line, the front end must be forcibly connected to a Type A/30mA RCBO.
2）The default Bluetooth name of the charger is AC – {SN last 8 digits}, and the default password is 111111.
3）Installation environment Requirements
-The installation position of charger shall not be close to dangerous positions such as water pipe, gas pipe and steam pipe.
-The charger shall not be installed in places with severe vibration or high temperature.
-The installation position of charger should not be set in low-lying places where it is easy to accumulate water or drip.
-It is recommended that the charger be installed in an environment with sunshade or umbrella.
-A certain space shall be reserved for the installation of charger to facilitate the inspection and maintenance of technicians.
*Including but not limited to the above.
4）The length of the vehicle connector is 5m by default, which can meet the daily charging use. Special length requirements can be customized.
FAQ
answers, which we have grouped together in order to help you solve your problems quickly.
Grid - Tied Inverter
No, currently Wi-Fi dongle can only connect 2.4GHz networks.
A smart meter is required and please set the value of limit in the app Settings – Feed in Limitation.
Solar panel power cannot be more than 150% of inverter rated power. For example, a 6KW on grid inverter can connect 9KW solar panels at maximum. Therefore, please check whether solar panels are over installed.
Or please install 9KW solar panels on two MPPTs instead of one MPPT
The LED is lit up when DC voltage reaches start-up DC input voltage. The start up voltage varies depending on the power of the inverter.
OFF - Grid Inverter
Livoltek off grid inverter is compatible with Livoltek Li-ion battery, Pylontech 48V with CAN communication and 48V lead-acid battery.
There are four ways to upgrade.
- Upgrade from the app after connecting the inverter with smart phone bluetooth.
- Upgrade by U disk.
- Upgrade from LCD screen.
- Upgrade from Livoltek platform when the inverter is online.
There are backup mode, economic mode and off-grid mode.
Backup mode is advisable for users who live in an area where power outages happen frequently.
Economic mode is advisable for users who have solar panels and the electricity is expensive.
Off grid mode is for no grid area users. This mode does not need to be set from the App.
Please turn on the ON/OFF switch at the bottom of the off grid. If it is turned on, please connect off grid with bluetooth and check what fault is happening or contact Livoltek technical support.
Lithium batteries do not need to set parameters because the inverter can communicate with BMS. However, for lead-acid batteries or lithium batteries with no BMS, parameters need to be set.
The beep sound can be turned off from App at Settings-Basic settings-EPS setup-Beep on EPS.
Currently, Livoltek single phase off grid inverters can be paralleled to a maximum of 3 inverters.
Yes, Livoltek off-grid inverter can work without battery connected. Please note this does not work when multiple off grid inverters are paralleled.
Hybrid Inverter
150% of rated power. For example, a 5KW hybrid inverter can connect 7.5KW solar panels at maximum.
Please point the arrow to the inverter side.
As long as the battery is Livoltek lithium battery, an external breaker is not required.
No, currently Wi-Fi dongle can only connect 2.4GHz networks.
Please check whether the System Type of the site is Residential solar energy storage (ess) or not. If not, delete the site and create a new one and select Residential solar energy storage (ess) for System Type.
Self-use mode: Solar panels are installed with sufficient power for household appliances and extra power feed batteries.
Back-up mode: Loadshedding happens frequently, needs batteries to feed appliances, especially after sunset.
Discharge End SOC@Grid: this value works as a threshold to stop battery discharging when there is power coming from the grid.
Discharge End SOC@EPS: this value works as a threshold to stop battery discharging when there is no power coming from the grid.
Yes, please open My Livoltek app, go to Setting, choose Basic Settings, in Work Mode select Self-Define and add timers. Users can use this mode to avoid charging at peak electricity prices.
Yes, Livoltek hybrid inverter can work without battery connected.
Please open My Livoltek app, go to Setting tabs, choose Basic Settings and select UPS at EPS mode.
Low Voltage Battery
EV charger
Troubleshooting
installation or use of our products and their quick fixes, which we have grouped together to help you
solve them quickly.
On-grid Inverter
| Product Name | Alarm Definition | Processing Strategies |
|---|---|---|
|
A00-Grid AC over voltage |
The grid voltage exceeds the allowable range |
1. If the alarm occurs occasionally, it means the grid abnormal, the inverter can automatically recover to normal operating status after the grid return normal. 2. If the alarm occurs repeatedly and it can automatically recover, need to contact local electric power department to get permission to modify the inverter grid protection parameters with APP. 3. If the alarm occurs repeatedly for a long time, please confirm 1) If the output breaker is closed? 2)If the output terminal is ok? 3)If grid is power off? 4)If the output cable follow the User Manual guidance? |
|
A01-Grid AC under voltage |
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A02-Grid AC absent |
The grid voltage is 0 volt |
|
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A03-Grid AC over frequency |
The grid frequency exceeds the allowable range |
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A04-Grid AC under frequency |
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B00-PV DC over voltage |
PV module input voltage is higher than the allowable range |
Please measure the PV input voltage with multimeter, and compare it with the “Max input voltage” written the inverter lable. If PV input voltage is larger than “Max input voltage”, then reduce the PV module quantity. |
|
B01-PV insulation abnormal |
The insulation resistance against the ground is lower than the allowable range |
1. If the alarm occurs occasionally, it may be caused by external circuit, the inverter can automatically recover to normal operating status after the fault is cleared. 2. If the alarm occurs repeatedly or lasts a long time, please follow below steps: 1) Check if the output cable is stable. 2) Plug the PV strings one by one to find the abnormal PV strings. Please check if the insulation resistance against the ground of PV strings is too low, or the cable is broken, or cable connection incorrectly. |
|
B02-Leakage current abnormal |
The residual current is high. |
1. If the alarm occurs occasionally, it may be caused by external circuit, the inverter can automatically recover to normal operating status after the fault is cleared. 2. If the alarm occurs repeatedly or lasts a long time, please follow below steps: 1) Check if the output cable is stable. 2) Plug the PV strings one by one to find the abnormal PV strings. Please check if the insulation resistance against the ground of PV strings is too low, or the cable is broken, or cable connection incorrectly. |
|
B03-PV string abnormal |
PV strings have been shielded for a long time or PV strings is abnormal |
1. Check whether the PV string is shielded. 2. If the PV string is clean and not shielded, check if the PV modules are aging or deteriorated, or if cable/terminal is abnormal. |
|
B04-PV DC under voltage |
PV modules input voltage is under default protection value. |
1. If alarm occur during sunlight weak(At morning or dawn, raining or ), it’s normal and no action is needed. 2. If not, please check if there is PV module connection short circuit. |
|
A06-Grid voltage unbalanced |
The grid voltage unbalanced exceeds the allowable range |
1. If the alarm occurs occasionally, it means the grid abnormal, the inverter can automatically recover to normal operating status after the grid return normal. 2. If the alarm occurs repeatedly and it can automatically recover, need to contact local electric power department to get permission to modify the inverter grid protection parameters with APP. 3. If the alarm occurs repeatedly for a long time, please confirm 1) If the output breaker is closed? 2)If the output terminal is ok? 3)If grid is power off? 4)If the output cable follow the User Manual guidance? |
|
C02-Output DC over current |
Grid DC component current is higher than than the allowable range |
1. If the alarm occurs occasionally, it’s caused by grid voltage abnormal temporarily, the inverter can automatically recover to normal operating status, no action is needed. 2. If the alarm occurs repeatedly or lasts a long time, please contact customer service center. |
|
C03-Inverter relay abnormal |
Internal relay abnormal |
1. If the alarm occurs occasionally, it’s caused by grid voltage abnormal temporarily, the inverter can automatically recover to normal operating status, no action is needed. 2. If the alarm occurs repeatedly or lasts a long time, please check if output neutral line and fire line reverse connection. If not, please contact customer service center. |
|
C05-Inverter over temperature |
Internal temperature is higher than than the allowable range |
1. If the alarm occurs occasionally, the inverter can automatically recover to normal operating status, no action is needed. 2. If the alarm occurs repeatedly or lasts a long time, please check if the installation site is direct sunlight, ventilation is good, the ambient temperature is too high. If not, please contact cusomer service center. |
|
C06-Leakage current HCT abnormal |
Residual current device test is failure |
1. If the alarm occurs occasionally, it may be caused by external circuit abnormal, the inverter can automatically recover to normal operating status after fault is cleared. 2. If the alarm occurs repeatedly or lasts a long time, please check if the insulation resistance against the ground of PV strings is too low, or the cable is broken, or cable connection incorrectly. |
|
B07-PV string reverse |
The polar of PV strings is reversed. |
Check whether the cables of PV strings are correctly connected. If they are connected reversely, reconnect the cables. |
|
C08-Fan lock |
Fan abnormal |
1. If the alarm occurs occasionally, please restart inverter. 2. If the alarm occurs repeatedly or lasts a long time, please check if fan is blocked. If not, please contact customer service center. |
Energy Storage System
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
The inverter ground wire is not connected properly
|
1.Check the inverter ground wire connection.
2.Check the voltage between N&E, it should be under 30V; If it is over 30V,check the connection of the home ground wire |
|
2 |
The voltage between N&E is too high
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3 |
Inverter damaged |
Replace inverter
|
1.Common Customer Complaints-Installation Stage
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
The inverter ground wire is not connected properly
|
1.Check the inverter ground wire connection.
2.Check the voltage between N&E, it should be under 30V; If it is over 30V,check the connection of the home ground wire |
|
2 |
The voltage between N&E is too high
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3 |
Inverter damaged |
Replace inverter
|
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
The meter cable is not connected or the connected communication port is wrong |
Check the meter connection wire harness and ports
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2 |
Communication matching resistance is incorrect |
Add matching resistance to the communication terminal of the meter
|
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3 |
Inverter meter type setting is incorrect |
Check the meter type parameter settings
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4 |
The line sequence of the RJ45 head is incorrect or the line sequence of the communication port of the meter is incorrect. |
Check the color and line sequence of the meter communication line according to the user manual
|
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5 |
Bad meter communication harness |
Replace the communication harness, UTP is recommended
|
|
6 |
Meter damaged |
Replace meter
|
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7 |
The meter communication port of the inverter is damaged |
Replace meter
|
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
The BMS communication cable is not connected or the interface is incorrectly inserted |
Check BMS wiring harness and connection ports
|
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2 |
Inverter battery type parameter is incorrect |
Check inverter parameters
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3 |
Bad BMS communication harness |
Replace the BMS communication harness, UTP is recommended
|
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4 |
Bad battery BMS communication port |
Replace battery
|
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5 |
Bad inverter BMS communication port |
Replace inverter
|
2.Common Customer Complaints—Utilization Stage
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
Inverter EPS mode setting is incorrect |
Check the EPS mode setting. Setting 1 switching time is 2-3S, but the standby power consumption is the lowest, setting 2 switching time is about 1S, with bypass function, standby power consumption is low, setting 3 switching time 20ms, UPS function, standby power consumption average 50- 60W
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2 |
When the grid is powered off, it is just in the inverter grid connection stage |
UPS switching is not supported at this stage
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3 |
There are too many rectified loads and inductive loads in the home, which will cause prolonged on-grid switching |
When there are too many rectifying loads and inductive loads, the switching time can last for 30ms, and some loads will lose power, especially some lamps.
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4 |
The EPS port is connected to an electrical appliance with an impulse starting current load, and exceeds the inverter load capacity |
EPS ports cannot be connected to loads with high impulse current, such as water pumps
|
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
Weather reason |
Check historical data to see if it is weather reason
|
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2 |
Set 0 feed in, to meet no feed in logic |
Check settings
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3 |
The system insulation resistance value is detected, but the inverter is in the standby state of connection |
Check whether the inverter connection is stopped at 1, and check whether the system insulation resistance value is less than 30K
|
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4 |
Inverter MPPT working mode parameter setting is incorrect |
Check the MPPT working mode, it should set to 0
|
|
5 |
The system working state is wrong or the bus voltage state is wrong |
Confirm whether the system is in PV working state 5 or 6, and check whether the bus voltage is normal, 400V, 450V, 440V. If the status is wrong, try to restart the inverter
|
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
The current battery SOC has reached or is lower than the preset discharge cut-off SOC value |
Check the parameters
|
|
2 |
The battery is not allowed to discharge, for example, the BMS allows the discharge current to be 0 |
Check BMS information, confirm battery working status
|
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3 |
Inverter is set to backup mode or set to forced charging state |
Check the inverter working mode setting and ES control status, 1 is self-use, 3 is forced charging, 5 is forced discharging
|
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4 |
The battery voltage is under 50V |
Check if the battery voltage is under 50V
|
|
5 |
The system working state is wrong or the bus voltage state is wrong |
Confirm whether the system is in the battery working state 3 or 6, and check whether the bus voltage is normal, 400V, 450V, 440V. If the status is wrong, check whether the battery port of the inverter has voltage or try to restart the inverter
|
|
6 |
Inverter battery discharge circuit damaged |
Replace inverter
|
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
The inverter set forced discharge |
Confirm the status of ES control, 1 is for self-use, 3 is forced charging, 5 is forced discharging
|
|
2 |
The battery is not allowed to charge, the battery BMS allows the charging current to be 0 |
Check BMS information to confirm battery working status
|
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3 |
When charging stopped, the battery voltage is over 53.5V and does not meet the conditions for recharging |
Check the battery history charging status, check the battery voltage curve
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4 |
In spontaneous self-use mode, the load is larger than the PV power |
Check the working status of the system to confirm whether it conforms to the working logic
|
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5 |
The system working state is wrong or the bus voltage state is wrong |
Confirm whether the system is in the battery working state 3 or 6, and check whether the bus voltage is normal, 400V, 450V, 440V. If the status is wrong, check whether the battery port of the inverter has voltage or try to restart the inverter
|
|
6 |
The inverter charging circuit is damaged |
Replace Inverter
|
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
Panel open circuit voltage is too high |
Check and confirm the configuration of the panel, note the effect of temperature on the open circuit voltage of the panel
|
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2 |
In off-grid mode, some loads with short-term impulse current will trigger |
Some loads are not recommended to be connected to the EPS port, such as water pumps. If they must be connected, a soft starter needs to be added.
|
|
3 |
In the case of weak grid, the inverter control loop oscillates |
Need to adjust software PI parameters
|
|
4 |
When in multiple machines parallel mode, the inverter is disturbed |
Try to add an inductor at the grid end
|
|
5 |
Inverter damaged |
Replace inverter
|
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
Some special loads will cause the inverter to report overcurrent, such as water pumps, washing machines, etc. |
Try to add inductance at the grid end, soft start and other measures
|
|
2 |
When in multiple machines parallel mode, the inverter is disturbed and causes vibration |
Try to add an inductor at the grid end
|
|
3 |
Inverter hardware damage |
Replace inverter
|
| S/N | Probable Cause | Recommended Measure |
|---|---|---|
|
1 |
The inverter is disturbed by the grid |
Try to restart the inverter, some old hardware version inverters can try to add an inductor on the grid side to solve the problem
|
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2 |
There is a problem with the relay control circuit
|
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|
3 |
Grid end cement resistance failure |
The cement resistance can be skipped by setting the parameter. Reserved 1 is set to 1 to not use the cement resistance, and set to 0 to use the cement resistance.
|
Contact
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