Privacy Policy

Privacy Policy

Last Updated: July 19, 2024

Overview

This privacy policy describes how Livoltek.pk, legally handles your personal information as you browse our website. Please take a moment to familiarize yourself with our privacy protection practices.

The policy covers how we might collect, store, use, and/or share personal information when you interact with us, such as when you:

Visit our website
Place orders on our websites
Download and use our iOS or Android mobile application
Use our services and devices, including enabling any functions related to the IoT features
Communicate with us by email, text, through online request forms, or any other ways provided by Livoltek.pk.

This privacy policy excludes information collected through third-party websites, applications, or content, including advertisements, and any third-party data processing practices. For any inquiries, please contact us at pak@hxgroup.com.

How We Collect Personal Information

Information Provided by You

Account Information: For the creation of your account, we ask users to provide us with a name, email address and phone number. Users may choose to provide additional account information including avatar, nickname, region, date of birth.

Order Information: We need certain information to complete when users order products on our platforms. Information required includes recipient’s name, shipping address, recipient’s phone number, email address, order item, and billing address.

Payment Information: Payment information including payment method, card type (if paid by card), card number (if paid by card).

Customer Support: If users contact our customer support, we will need the user’s basic information including name, contact information, relevant order ID, or service ID. If the communication is related to a certain order, we will need the relevant shipping address, shipping method or tracking ID, the products at issue, and the amount paid. We will also process the content of the communications, including any images, videos, and other information the user chooses to provide.

Information Automatically Generated and Collected

Certain information may be automatically generated and/or collected during the provision of our services。

Device Information: We collect information regarding user’s devices (including mobile devices and computers), including IP address, device model, App version, device resolution, browser, operation system, system language, Google account (if applicable), country, and precise location data.

Smart Connect Module Information: We use IoT technology for the provision of certain product features. Information required to perform the function includes the products’ precise location data, signal information, battery information, usage record, activation time, and product status.

Logs: We process operation information, device information, and riding information as logs.

Order Information: Aside from the information provided by users, we also automatically generate information, including order number and payment method, during the payment process.

Payment Information: Aside from the information provided by users, we also automatically generate information, including the amount paid and currency, during the payment process.

Member Program Information: We collect information to calculate and record member points. Information required includes user ID, email address, activity title, approved points, pending points, order ID, and the time of creation.

Cookies and Similar Technologies

We use “cookies” and other technologies such as web beacons. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website. For more information, please see our Cookie Notice.

Legal Basis for Processing Your Data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of Personal Data	Lawful Basis for Processing
Account Registration	– Name – Contact information (email and phone number) – Account login information (username and password)	Performance of a contract with you
Customizing Account	The provision of information is optional: – Avatar – Nickname – Region – Date of birth – Weight – Height – Gender	User consent
Membership Program	– User ID – Account information – Contact information – Order information – Membership points	User consent
Ordering Products	– Item (products) – Payment information (including payment method, card number, and billing address) – Order number – Recipient’s name – Recipient’s contact information – Shipping address	Performance of a contract with your Legitimate interest (in cases where the order is placed for a third-party recipient, we need to process that recipient’s information including shipping address, recipient name, and contact details based on legitimate interest)
Device Connection and Settings	– IP address – Device model – Device resolution – Browser type – Operation system – Google account – Country – Precise location data – Product ID – Signal information – System language	Performance of a contract with you
Smart Connect Module Information	– Precise location data – Signal information – Battery information – Battery capacity – Flow status – Usage records – Activation time – Product status	Performance of a contract with you
Product Operation	– Device information – product ID – Battery information – Signal information – Usage records – User operation – Information on using.	Performance of a contract with you Regarding the processing of certain optional information, we process the data based on the user consent
Product Warranty	– Name – Contact information – Order information – User ID – Usage information – Product ID	Performance of a contract with you
Maintaining Our Services	– Usage record – Usage operation – Log reports – Crash reports	Necessary for our legitimate interest (network security, preventing fraud, provision of administration and IT services, and running our business)
Development of Our Products and Services	– Usage record – Product type (product model) – Log reports – User’s feedback	Necessary for our legitimate interest (development of our business) User consent (voluntarily provided)
Communicate with Users	– Name – User information – Contact information – Content of information – Account information – Order history – Device information – Usage data – Feedback (including any texts, audio, video, pictures, or file the user may choose to provide)	Performance of a contract with you User consent

III. How We Use Your Information

We use information that we collect about you or that you provide to us to present our website and mobile applications, as well as to provide you with our products and services.

Specifically:

Provision of our Services: Such as registering you for a Service, identifying and authenticating you, setting up your product, connecting your product and device to the network, operating the device, checking on the status of the product, recording the usage history of your product, and allowing any customization settings.
Provision of customer support: Information required to communicate with you, which includes account information, users’ information, contents of the communication between you and us, and other functions enabling you to provide reviews of our products and feedback.
Log reports: Include device data, usage history, device settings, crash and error records, abnormal activities records, and account information.
Operate, evaluate, and improve our business: Including developing software updates, developing new products and services, analyzing our services, aggregating, and anonymizing data, performing data analytics, auditing, and other internal functions.
Network security: Specifically for the prevention, detection, and protection against fraud, abuse, criminal activities, and other abnormal activities.
Comply with regulation requirements: Enforcement and compliance with legal requirements, for the execution of claims, including relevant industry standards, and our policies.
For administrative purposes: Including quality assurance purposes and internal training.
Marketing and advertising: Such as sending promotions and offers on services and products.

You may also contact us at pak@hxgroup.com to opt out of marketing. We may combine information we obtain about users for the purposes described above. We may also use the information we obtain for other purposes for which we provide specific notice at the time of collection or otherwise with consent.

How We Share Information

With Third-party Service Providers

We may engage selected third-party service providers to support our services. These service providers may only use the data as determined in our agreements with them. Such third party’s use of personal information will be governed by their privacy policies and terms, and we are not responsible for their acts or omissions.

To Comply with Regulations

We may share your personal information in certain circumstances, including:

To law enforcement authorities, government or public agencies or officials, regulators, and/or any other person or entity with appropriate legal authority or justification for receipt of such information, if required or permitted to do so by law or legal process.
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
When the information is required for the prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, or for the enforcement of civil law claims.

Business Purposes

We may share your information with our subsidiaries and affiliates for business support, marketing, or other specified purposes that are communicated to you at the time.

Transfers

If the ownership of all or substantially all of our company’s business, or individual business units or assets owned by our company that are related to the Services were to change, or a bankruptcy or other change were to occur, your personal information may be transferred to the new owner or may be shared during such transaction (such as during due diligence) even if such transaction is not completed. In any such transfer of information, the Personal Information will remain subject to this Privacy Policy unless and until changed according to the terms herein.

Security and Data Retention and Security

We have implemented measures dedicated to keep your information secure and will continue to work on features to keep your information safe. While we strive to employ commercially reasonable means to safeguard personal information, it’s essential to acknowledge that no internet transmission or electronic storage method is entirely secure. We cannot guarantee absolute security. If you access our Services via a third-party platform, you should also protect your account with secure account credentials and prevent unauthorized access to your account and personal information.

Subject to the rights of users set forth in this policy, we will retain information for as long as we need it to provide you with the Services or to comply with applicable law. When we no longer require your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.

Data Subject Rights for Users

The GDPR guarantees web users rights listed below. To exercise any of these rights, please contact us at pak@hxgroup.com.

Right to Access

You have the right to obtain confirmation from us that we process your personal information and, if so, you may have the right to request access to your personal information.

Right to Rectification

You have the right to request that we rectify inaccurate personal information concerning you and, depending on the purposes of the processing, you may have the right to have incomplete personal information completed.

Right to Erasure

You have the right to request us to erase some or all the personal information concerning you.

Right to Restrict Processing

You have the right to request us to restrict the further processing of your personal information. In such cases, the respective information will be marked as restricted, and may only be processed by us for certain purposes.

Right to Data Portability

You have the right to object, on grounds relating to your particular situation, to the processing of your personal information by us, and we may be required to no longer process some or all of your personal information.

Right to Object to Directive Marketing

You have the right to object to the processing of personal information for direct marketing purposes.

Right to Object to Decision-Based Solely on Automated Processing

You have the right not to be subject to a decision based solely on automated processing where the decision has a significant legal impact on you.

Right to Object to Processing

You have the right to object to the processing of your data if the data is processed based on the necessity for the performance of a task carried out in the public interest or the necessity for our or third-party’s legitimate interests.

Right to Withdraw Consent

You have the right to withdraw consent you have provided to us where we rely solely on your consent to process your personal information. You can always provide your consent to us again later. Please note that the withdrawal will not affect the processing of data based on prior consent.

Right to Lodge a Complaint with Supervisory Authority

You have the right to lodge a complaint to an applicable supervisory authority or other regulators if you are not satisfied with our responses to your requests or how we manage your personal information.

We encourage you to first reach out to us or also at pak@hxgroup.com, so we have an opportunity to address your concerns directly.

VII. Children’s Data Protection

Our services are not intended for children under 16 years of age and we do not have reasonable grounds to believe that any of our users are children. We do not knowingly collect personal information from children under 13. If we learn that we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at pak@hxgroup.com.

VIII. International Transfer of Data

Your information may be processed where we have facilities or where we have service providers, including mainland China. The data protection rules in these countries may be different from those in the country where users reside.

For users in Pakistan, we are providing appropriate safeguards such as Standard Contractual Clauses for the transfer of data, according to Article 46 of the GDPR. For further inquiries regarding data transfer, please contact us at pak@hxgroup.com.

Updates to the Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. If we make material changes to how we treat our users’ personal information, we will ask for your consent to the updated privacy policy. The date the privacy policy was last revised is identified at the top of the page.