Terms & Conditions of Use

TERMS AND CONDITIONS OF USE

Terms and Conditions: LIVOLTEK.PK

Scope and Object of the General Store Conditions

These General Conditions are intended, together with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the livoltek.pk, (hereinafter referred to as  “Livoltek Pakistan”, “Company”, “We”, or “Us”).The Service consists of providing, through the company address, access to the online website which, in addition to providing information relating to a set of products and/or services, allows the User, electronically, to order the products advertised therein, under the terms and conditions described here.

The order of products must be made by Users aged 18 (eighteen) years or over (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, with the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.

Product Information and Contents

LIVOLTEK PAKISTAN will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever these occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right to free resolution – see point 9).

LIVOLTEK PAKISTAN will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult for the company to control, such as human errors or incidents in computer systems, it will not be possible to make some of the products ordered by the User available. If a product is not available after placing the order, you will be notified by email or telephone. At that moment you will be presented with the possibility of canceling the order with a corresponding refund, if you have already made the respective payment.

All information about price, products, specifications, promotional actions and services may be changed at any time by LIVOLTEK PAKISTAN.

Responsibilities

3.1 All products and services sold by LIVOLTEK PAKISTAN are in accordance with Pakistani Law.

3.2 Data and information consultations carried out within the scope of this Service are presumed to have been carried out by the User, and LIVOLTEK PAKISTAN declines any responsibility arising from the abusive or fraudulent use of the information obtained.

3.3 LIVOLTEK PAKISTAN will not be responsible for any losses or damages caused by abusive use of the Service that are not directly attributable to it through intent or gross negligence.

3.4 LIVOLTEK PAKISTAN is not responsible for losses or damages resulting from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it as an act of intent or gross negligence, and is not responsible in particular for (i) errors, omissions or other inaccuracies relating to the information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) by non-compliance or defective performance resulting from compliance with judicial decisions or administrative authorities or (iv) by non-compliance or defective performance resulting the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, external to LIVOLTEK PAKISTAN and which cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by LIVOLTEK PAKISTAN that prevent or harm the fulfillment of the obligations assumed.

3.5 LIVOLTEK PAKISTAN does not guarantee that:

1. i) the Service is provided uninterruptedly, is secure, error-free or functions infinitely;
2. ii) the quality of any product, service, information or any other material purchased or obtained through the Service meets any User expectations in relation to it;

iii) any material obtained in any way through the use of the Service is used at the User’s own risk, the User being solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from this operation.

1. iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.

3.6 The User accepts that LIVOLTEK PAKISTAN cannot in any way be held responsible for any damages, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if previously advised by the User of the possibility of the occurrence of these damages), resulting in:

1. i) the use or inability to use the Service;
2. ii) the difficulty in obtaining any substitute for goods/services;

iii) unauthorized access or modification to personal databases.

Consumer Obligations

4.1. The user undertakes to:

1. i) Provide personal data and correct addresses;
2. ii) Do not use false identities;

iii) Respect the imposed order limits.

4.2. If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and LIVOLTEK PAKISTAN declines any responsibility. If the consumer violates any of these obligations, LIVOLTEK PAKISTAN reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services simultaneously made available by LIVOLTEK PAKISTAN to the same User; and, furthermore, not allow the User future access to any or all services provided by LIVOLTEK PAKISTAN.

Order Cancellation

5.1 At the User’s request

The user may cancel the order, as long as it has not yet been sent or processed, and must inform LIVOLTEK PAKISTAN by email or telephone.

5.2 LIVOLTEK PAKISTAN reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. LIVOLTEK PAKISTAN reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these arise from technical problems or errors beyond LIVOLTEK PAKISTAN control.

Return (Right of Resolution)

6.1. The user/consumer may return the purchased equipment within 14 days. Returned goods will only be accepted if the following conditions are scrupulously respected:

1- The returned item must be intact and without any marks/damage from use;

2- You will have to return the item together with its packaging, manuals and immaculate accessories;

3- Along with the returned item, you will have to attach the invoice containing that same item.

In case of violation of any of these points, we will not be able to accept the return (and the consequent refund) or exchange.

Manufacturing Defect

7.1. In the event of a “manufacturing defect”, that is, when faults are detected in the equipment that, in principle, do not fall within the scope of the respective warranty, the User must return the equipment, together with a copy of the invoice and the “Order” form. Exchange/Return of Equipment” completed, within a maximum period of 14 consecutive days from the date of the invoice, to the following address:

[NAME]

[HOUSEHOLD]

If the User chooses other forms of return, the respective shipping costs will be their responsibility.

7.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that make it up, in excellent condition.

7.3. If any of the elements mentioned above are missing, or if any of the components are not in excellent condition, there will be no exchange and the product will be sent back to the User.

Guarantee

8.1. All equipment available in the Store is duly certified by the competent international entities.

8.2. Equipment and accessories have a warranty period defined by the manufacturer, which under legal terms is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the duly completed warranty certificate and/or proof of purchase (invoice). Some materials have a guarantee of more than 2 years, a guarantee given by the manufacturers.

9.3. Equipment that has exceeded the period defined by the manufacturer or presents defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, infiltration of moisture/liquids, use of accessories not originals and technical interventions by unauthorized personnel.

9.4. If the equipment fails, and if it is covered by the warranty, the User can go with it, and respective proof of purchase and/or warranty, to a technical assistance center of the brand.

9.5. Accessories covered by the warranty, which are damaged, must be sent, with the corresponding proof of purchase and/or warranty, to the following address:

[NAME]

[HOUSEHOLD]

If the User chooses other forms of return, the respective shipping costs will be their responsibility. The User must always request the CTT receipt that proves the order was sent.

9.6. If the equipment fails and this failure is not covered by the warranty, the User can send it to us, so that we can estimate the cost of the repair.

Intellectual Property

10.1. The Store is a registered website and the Service provided by the website itself is the responsibility of LIVOLTEK PAKISTAN.

10.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

10.3. The User acknowledges that any content appearing in the advertising, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, laws relating to industrial property and other property protection laws, therefore Any use of these contents may only occur with the express authorization of the respective owners.

10.4. The User undertakes to fully respect the rights referred to in the previous paragraph, in particular by refraining from carrying out any acts that may violate the law or said rights, such as reproduction, commercialization, transmission or placement making these contents available to the public or any other unauthorized acts that have the same contents as their object.

Service Security Conditions

11.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of [NAME] suspending or deactivating the Service under the terms set out in point 14.

11.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network capable of being used by several users, and as such, subject to computer overloads, so LIVOLTEK PAKISTAN does not guarantee the provision of the Service without interruptions, loss of information or delays.

11.3. [NAME] also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or force majeure (situations of an extraordinary or unpredictable nature, external to LIVOLTEK PAKISTAN and which cannot be controlled by LIVOLTEK PAKISTAN).

11.4. In the event of interruption in the provision of the Service due to unpredictable overload of the systems on which it is supported, LIVOLTEK PAKISTAN undertakes to regularize its operation as quickly as possible.

Suspension and Deactivation of the Store Service

12.1. Regardless of any prior or subsequent communication, LIVOLTEK PAKISTAN may, at any time, and in accordance with its sole discretion, discontinue making the Service and/or part of the Service available to one or all Users.

12.2. LIVOLTEK PAKISTAN also reserves the right to immediately suspend or terminate access to the Service in the following cases:

1. a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
2. b) When LIVOLTEK PAKISTAN ceases access to the Store, upon prior notice 15 days in advance of the date of termination.

12.3. The suspension or termination of the Service by LIVOLTEK PAKISTAN, under the terms of the previous paragraphs, does not affect the right of the User or third parties to any compensation or other compensation, and LIVOLTEK PAKISTAN cannot be held responsible or in any way burdened, for any consequence resulting from the suspension, cancellation, cancellation of the Service.

12.4. In the situations described above, LIVOLTEK PAKISTAN will notify the User in advance so that they can, if they wish, safeguard the content of their order viewing area within 3 (three) business days of sending the email or making it available information on the Service’s main page.

Communications

13.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact.

13.2. The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or electronic mail (“e-mail”) indicated in the order process.

At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the “Do not receive the Newsletter” option included in each Newsletter.

Applicable Law

The Contract is governed by laws and legal regulations of Pakistan.

PRIVACY POLICY

LIVOLTEK PAKISTAN operates under the principles set out in the General Data Protection Regulation (GDPR) and the ePrivacy Directive (ePR)

The use of this website is subject to the Privacy Policy mentioned below, and the user must check the respective terms with each new use.

OUR POLICY

Every user has the right to the protection of their personal data. LIVOLTEK PAKISTAN respects users’ right to information about the collection and processing of their personal data. LIVOLTEK PAKISTAN guarantees that personal data is processed in Pakistan in a correct and lawful manner, in accordance with good practices. This website was designed so that the collection and use of your personal data is minimal and does not exceed the original purpose for which it was collected.

PROCESSING OF PERSONAL DATA

Your personal data is collected and processed by LIVOLTEK PAKISTAN only for purposes strictly linked to the use of this website, its services and the purchase of products. However, your personal data may also be used for other processing operations that fall within the limits of these uses:

• Whenever you carry out a purchase process for products sold on this website, we collect your personal data (e.g. password, size, email address, delivery address, credit card number and telephone number) in the form purchase, solely for the purposes of selling, separating and transporting the ordered products.
• Whenever you request service assistance, we collect your personal data (e.g. name, email address) for the purpose of providing you with online store Customer Support services that are relevant to this website and assistance;
• Whenever you record a delivery address, we collect your personal data in order to simplify the preparation of your future orders.

Your personal data will only be communicated to third parties when necessary to process an order. Your personal data will be disclosed in the following cases:

• Electronic payment services, using credit or debit cards;
• Processing of purchased products;
• Select, pack and ship articles;
• Resolve questions or doubts related to the sale of products;
• Process payments for the purchase of items;
• Process item returns.

DISCLOSURE OF YOUR PERSONAL DATA

Your personal data may be disclosed to third parties that provide specific services, such as external entities contracted by LIVOLTEK PAKISTAN. Any disclosure will be made without going beyond the purpose for which your personal data was collected and subsequently processed. Additionally, your personal data may be disclosed to third parties, to:

• comply with applicable laws;
• respond to judicial and government inquiries;
• comply with valid legal processes.

Above all, your personal data will not be disclosed to third parties without being informed or without your consent, when required by law, except in the cases provided for in this document.

COOKIES

LIVOLTEK PAKISTAN uses automatic data collection systems such as cookies. A “cookie” is a device transmitted to an Internet user’s hard drive that allows the collection, in particular and if available, of the IP address, operating system, web browser and system administration. This is statistical information about how the user navigates our website. Only LIVOLTEK PAKISTAN has access to this information collected by cookies, collectively and anonymously, in order to optimize its services and those of this website for the user’s needs and preferences and for the preparation of web pages to be personalized. Therefore, they help us to improve our website and provide a better and more personalized service. If you configure your browser to block or delete cookies, we cannot guarantee that you will have access to all features and services offered through this website. We will use cookies for functions such as browsing the catalogue, purchasing products online and providing services reserved for registered users.

LEGISLATION

The processing of personal data by LIVOLTEK PAKISTAN will be carried out in accordance with current Pakistani Laws and Regulations. Contracts for the purchase and sale of products through this website are regulated by Pakistani Laws.

NOTICES, MODIFICATIONS AND CANCELLATION OF SERVICES

LIVOLTEK PAKISTAN may change or update all or parts of this Privacy Policy at any time, even if not required by applicable laws and regulations. All changes and updates will take effect upon their publication on this part of the website. Therefore, you should regularly access this section of the website in order to see the updated version of our Privacy Policy.

INTELLECTUAL PROPERTY RIGHTS

All content on this website is the exclusive property of LIVOLTEK PAKISTAN: texts, images, or any other type of information that does not come from third parties. Therefore, they are protected by the Copyright Code. LIVOLTEK PAKISTAN reserves the right, at any time, to make changes to these contents, with no obligation to provide any prior communication to users.

THIRD PARTY CONTENT

This website may contain links to third party websites (“Linked Sites”). The Linked Sites are not under the control of LIVOLTEK PAKISTAN is not responsible for the content of any Linked Site.

Our Terms

General terms and conditions of LIVOLTEK PAKISTAN website.

1 Scope

(1) These General Terms and Conditions of Sale (hereinafter: General Terms and Conditions) apply to all contracts concluded between us via our LIVOLTEK PAKISTAN website.

The General Terms and Conditions apply regardless of whether you are a consumer, entrepreneur or merchant.

(2) All agreements made between you and us in connection with the purchase contract result in particular from these sales conditions, our written order confirmation and our declaration of acceptance.

(3) The version of the General Terms and Conditions valid at the time the contract is concluded is decisive.

(4) We do not accept any differing conditions from the customer. This also applies if we do not expressly object to the inclusion.

2 Conclusion of contract

(1) The presentation and promotion of items in our LIVOLTEK PAKISTAN website does not constitute a binding offer to conclude a purchase contract.

(2) By submitting an order via the LIVOLTEK PAKISTAN website, you are placing a legally binding order. You are bound to the order for a period of two (2) weeks after placing the order; Your right to cancel your order, which may exist under Section 3, remains unaffected by this.

(3) We will immediately confirm receipt of your order placed via our LIVOLTEK PAKISTAN website by email. Such an email does not constitute a binding acceptance of the order, unless it also declares acceptance in addition to confirming receipt.

(4) A contract is only concluded when we accept your order through a declaration of acceptance or through delivery of the ordered items.

(5) We can only consider orders for deliveries abroad if there is a minimum order value. You can find the minimum order value in the price information provided in our LIVOLTEK PAKISTAN website.

(6) If delivery of the goods you have ordered is not possible, for example because the goods in question are not in stock, we will not issue a declaration of acceptance. In this case, a contract is not concluded. We will inform you of this immediately and immediately refund any consideration already received.

3 Right of Withdrawal

(1) If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

(2) If you as a consumer make use of your right of withdrawal in accordance with Section 1, you must bear the regular costs of returning the goods.

(3) Otherwise, the regulations set out in detail below apply to the right of withdrawal

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must [enter the name of the entrepreneur, address and, if available, telephone number, fax number and email address] to us by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory. You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website (insert internet address). If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of Revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must deliver the goods to us or to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract (this may include the name and address of the person authorized by you to receive the goods). to be inserted) to be returned or handed over. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

• End of Revocation-

(4) The right of withdrawal does not apply to distance selling contracts

(a) for the delivery of goods that have been manufactured to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature or that can spoil quickly or whose expiry date would be exceeded,

(b) to deliver audio or video recordings or software, provided you have unsealed the data carriers delivered.

4 Delivery Conditions and Reservation of Advance Payment

(1) We are entitled to make partial deliveries if this is reasonable for you.

(2) For orders from customers with a place of residence or business abroad or if there are reasonable indications of a risk of non-payment, we reserve the right to deliver only after receipt of the purchase price including shipping costs (advance payment reservation). If we make use of the advance payment reservation, we will inform you immediately. In this case, the delivery period begins with payment of the purchase price and shipping costs.

5 Prices and Shipping Costs

(1) All prices in our LIVOLTEK PAKISTAN website are gross prices including statutory sales tax, if applicable, and do not include any applicable shipping costs.

(2) The shipping costs are stated in our price information in our LIVOLTEK PAKISTAN website. The price including sales tax and applicable shipping costs will also be displayed in the order form before you submit the order.

(3) If we fulfill your order through partial deliveries in accordance with Section 4 Paragraph 1, you will only incur shipping costs for the first partial delivery. If the partial deliveries are made at your request, we will charge shipping costs for each partial delivery.

(4) If you effectively revoke your contractual declaration in accordance with Section 3, you can, under the legal requirements, request reimbursement of costs already paid for shipping to you (shipping costs) (see Section 3 Paragraph 3 for other consequences of revocation).

6 Terms of Payment and Offsetting and Right of Retention

(1) The purchase price and shipping costs must be paid within two (2) weeks of receipt of our invoice at the latest.

(2) You can, at your discretion, transfer the purchase price and shipping costs to our account specified in the LIVOLTEK PAKISTAN website, give us a direct debit authorization. In the case of a direct debit authorization or payment by debit or credit card, we will debit your account at the earliest at the time specified in paragraph 1. A direct debit authorization granted also applies to further orders until revoked.

(3) You are not entitled to offset our claims unless your counterclaims have been legally established or are undisputed. You are also entitled to set off against our claims if you assert complaints about defects or counterclaims from the same purchase contract.

(4) As a buyer, you may only exercise a right of retention if your counterclaim arises from the same purchase contract.

Advance Payment

If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Cash on Delivery

You pay the purchase price directly to the delivery person. There is an additional cost that may be disclosed upon order processing.

7 Retention of Title

The delivered goods remain our property until the purchase price has been paid in full.

8 Warranty

(1) We are liable for material or legal defects in delivered items in accordance with the applicable legal regulations. The limitation period for statutory claims for defects is two years and begins with delivery of the goods.

(2) Any seller guarantees given by us for certain items or manufacturer guarantees granted by the manufacturers of certain items occur in addition to the claims for material or legal defects within the meaning of paragraph 1. Details of the scope of such guarantees can be found in the guarantee conditions that may be attached to the items enclosed.

9 Liability

(1) We are liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of wasted expenses.

(2) In other cases, unless otherwise stipulated in paragraph 3, we are liable only for the breach of a contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on whose compliance you as a customer can regularly rely (so-called cardinal obligation), limited to compensation for foreseeable and typical damage. In all other cases, our liability is excluded, subject to the provisions in paragraph 3. In particular, we are not liable for lost feed-in tariffs unless this was caused by our intentional or grossly negligent behavior.

(3) Our liability for damages resulting from injury to life, body or health and under the Product Liability Act remains unaffected by the above liability limitations and exclusions.

10 Copyrights

We have copyright to all images, films and texts published in our LIVOLTEK PAKISTAN website. Any use of the images, films and texts is not permitted without our express consent.